Return & Refund Policy

At JTorry Beauty, your satisfaction means everything to us. If something doesn’t work out, we’ll do our best to make it right.

We offer a 30-day return window from the date you receive your order. If you’re not completely satisfied, you can request a return, because confidence starts with feeling good about what you purchase.

To qualify for a return:

To start a return, please email support@jtorrybeauty.com with your order details.

Note: Return shipping is the responsibility of the customer. At this time, JTorry Beauty does not provide return shipping labels. Any returns sent without prior approval will not be accepted.

If your item arrives damaged or you received the wrong product, please reach out to us immediately at support@jtorrybeauty.com with a photo and your order number. We’ll take care of it right away.

Please note, we cannot accept returns on:

If you’re unsure about your item, feel free to contact us before starting your return.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@jtorrybeauty.com.